ServiceNow Consulting

ServiceNow has revolutionized the world of IT Operations. One platform that not only streamlines the IT Service Delivery processes of Service Request, Incident, Change, Problem and CMDB management, but enables through a single platform, integration of virtually all IT processes.

As a successful ServiceNow partner Zefflin understands that implementation and integration require careful consideration of business process and organization, not just technical challenges. We also understand that most of the value that ServiceNow brings is beyond ITSM, including multi-cloud management, automation, security operations, event management, demand management, project/portfolio management and others.

Our approach involves a 360 degree view of our customers' operations, covering organization, business process and the technology underpinning them.

Disciplines

ITSM

Service Catalog
Service Request Management
Incident Management
Change Management
Problem Management
Configuration Management Data Base (CMDB

ITOM

Cloud Management
Orchestration/ Automation
Service Mapping
Auto Discovery
Event Managment

ITBM

Demand Management
Project/ Portfolio Management
Application Development and Agile Methodology

ServiceNow Professional Services

Assessment - know where you're going and how to get there

Implementation

Requirements and design
Organizational transition
Process Optimization
Data migration
Customization
Application development
Training for self-sufficiency

End user management

Internal marketing
Evangelizing
Training
Mergers/Acquisitions - consolidation

Managed Services - Augment your existing staff for seamless operation of ServiceNow

System and application maintenance
Testing of new functions
Liaison with ServiceNow support
Change Management
Migration of update sets from Dev à Test à Prod
Backout plans

Customization and other small projects
Prototype/ POC new release functionality
Upgrades
Running the upgrade
Evaluation
Reconciliation
Testing