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Zefflin
Experts in Data Center Automation, ITSM & Cloud Management
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ServiceNow has revolutionized the world of IT Operations.  One platform that not only streamlines the IT Service Delivery processes of Service Request, Incident, Change, Problem and CMDB management, but enables through a single platform, integration of virtually all IT processes.

As a successful ServiceNow partner Zefflin understands that implementation and integration require careful consideration of business process and organization, not just technical challenges.  We also understand that most of the value that ServiceNow brings is beyond ITSM, including multi-cloud management, automation, security operations, event management, demand management, project/portfolio management and others.

Our approach involves a 360 degree view of our customers' operations, covering organization, business process and the technology underpinning them.  

Disciplines

ITSM

  • Service Catalog
  • Service Request Management
  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management Data Base (CMDB

ITOM

  • Cloud Management
  • Orchestration/ Automation
  • Service Mapping
  • Auto Discovery
  • Event Managment

ITBM

  • Demand Management
  • Project/ Portfolio Management
  • Application Development and Agile Methodology
ServiceNow Professional Services
Assessment - know where you're going and how to get there
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Implementation 
  • Requirements and design
  • Organizational transition
  • Process Optimization
  • Data migration
  • Customization
  • Application development
  • Training for self-sufficiency

End user management
  • Internal marketing
  • Evangelizing
  • Training
  • Mergers/Acquisitions - consolidation
Managed Services - Augment your existing staff for seamless operation of ServiceNow
  • System and application maintenance
  • Testing of new functions
  • Liaison with ServiceNow support
  • Change Management
  • Migration of update sets from Dev à Test à Prod
  • Backout plans
  • Customization and other small projects
  • Prototype/ POC new release functionality
  • Upgrades
  • Running the upgrade
  • Evaluation
  • Reconciliation
  • Testing
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